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Following is a table of network status indicators for those models: Skip to next troubleshooting step To send or receive email, the network status indicator for Verizon should be "1XEV", "EDGE", "1X", "GPRS", or "3G" with a Black Berry symbol following.("3G" by itself will allow you to send and receive SMS text messages, but not email.) The letters should be upper case; in some cases, lower-case versions of the same letters indicate more limited options, as indicated in the table below: .It’s been almost a year since we officially launched, and today we’re announcing an exciting software update to the platform.Black Berry 10 OS version 10.2.1, is designed to help you be more productive and stay better connected.Note: The Black Berry Enterprise Server (BES) service will be retired by January 1, 2015; see ARCHIVED: About the retired BES (Black Berry Enterprise Server).As of January 1, 2013, no new BES accounts are being created.

For more, including a breakdown on what an AT&T customer can and cannot do depending on the indicated signal, see AT&T's Check the Wireless Network Availability for the RIM Black Berry Bold 9000 using Handheld Software Version 4.6.As always, we recommend you make a current backup of your Black Berry 10 smartphone.For more information about Black Berry 10, visit blackberry.com/blackberry10OS.If the date and time are incorrect, fix them, and then test to see if you can send or receive email.If the date and time are correct, or if you have problems after fixing them, continue troubleshooting. Once it has restarted, test to see whether you can now send and receive email. To check the network settings on most models: If you are unable to register the handheld or connect to the network, or do not have the correct options displayed in the "Roaming" or "Status" fields, contact your service provider.

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